Altigen-comm Adv Call Router 6/2008 4510-0001-6.0 Manuale Utente Scaricare il pdf (Pagina 14)

Advanced Call Router Route Rules

10 Advanced Call Router Manual

Note: If no match is found between the Call Route Request Data and the

routing rules, the call is routed according to the business rules that

check monitored workgroups for the longest available agent,

maximum service level, and minimum expected delay.

Show Workgroup Status

To view real-time data on incoming trunks to workgroup, select View >

Show Workgroup Status.

• The main window box displays the following workgroup fields: ID,

Agents, Longest Idle Time, Service Level, Queue, Average Delay

and Default Wait Time.

• Add button—Click Add to log on to a workgroup whose incoming

trunk call data you want to monitor. This opens a Log On Work Group

dialog box.

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Altigen-comm Adv Call Router 6/2008 4510-0001-6.0 Manuale Utente Pagina 14